This Digital Product and Membership Refund Policy explains the rules for digital products, downloads, memberships, subscription renewals, and related purchases made directly through Teelie Turner’s Magical Storybook Club, operated by Bentley Global Group, LLC.

The main rule is that digital sales and processed membership charges are final and non-refundable because access or delivery begins electronically, except where a refund is required by applicable law or where this policy specifically states that we may correct or refund a verified billing error.

1. Scope of This Policy

This policy applies to purchases made directly through bookclub.teelieturnerauthor.com or another checkout identified as being operated by Teelie Turner’s Magical Storybook Club or Bentley Global Group, LLC. It may apply to monthly or other recurring memberships, eBooks, interactive flipbooks, printables, activity files, audio, video, bonuses, downloads, Members Area access, Magical Doorway activities, digital bundles, and other electronically delivered content.

A product page, checkout page, promotional offer, or written license may contain additional terms. If an offer-specific refund term conflicts with this general policy, the offer-specific term controls for that purchase to the extent permitted by law.

2. Digital Sales Are Final

All sales of digital products and electronically delivered content are final and non-refundable once the order is completed or access is provided, except where a refund is required by applicable law.

Digital content cannot be physically returned, and access may begin immediately. We do not provide refunds or exchanges because a purchaser changed their mind, did not use or download the content, overlooked the product description, expected different content, or no longer wants the purchase.

3. Membership Renewals and Cancellation

If a membership is sold as a recurring subscription, it will renew at the interval and price disclosed at checkout or in the applicable offer until it is canceled. The adult account holder is responsible for canceling before the next renewal date if the membership should not renew.

A cancellation stops future renewal charges. Unless the applicable offer states otherwise, cancellation does not reverse a charge that has already been processed, and it does not create a refund for a current or prior billing period. Access may continue through the end of the paid period, subject to the Terms of Use and the account remaining in good standing.

Cancellation instructions may be available in the account or Members Area. If self-service cancellation is unavailable, the adult account holder should contact us using the information below before the next renewal date. A cancellation request is effective when received and processed; it cannot be backdated except where required by law.

4. No Partial or Prorated Refunds

We do not provide partial or prorated refunds for unused time, unused benefits, unread books, missed downloads, uncompleted activities, or periods during which a member chose not to use the service. Ending use of the Club or deleting an account does not by itself cancel a recurring membership.

5. Download Delivery and Access Problems

If a purchased file is missing, corrupted, incomplete, or inaccessible, or if paid membership access does not work as described, contact us within 14 days after the purchase or the date the problem began. We will make a reasonable effort to investigate and correct the problem.

Depending on the circumstances, assistance may include:

• Resending delivery or download instructions;
• Restoring access to an eligible account or Members Area;
• Providing a working replacement file or correcting an incorrect file;
• Helping identify common browser, device, login, or file-format problems; or
• Correcting a verified order or delivery error caused by us.

A technical problem does not automatically qualify for a refund. When reasonably possible, we will first attempt to restore access, correct the error, or provide the purchased content in a working form.

6. Device Software and Internet Requirements

Before purchasing, review the product description and any stated browser, device, software, storage, printing, audio, video, or internet requirements. We do not provide refunds because a purchaser’s device, software, security settings, printer, email provider, or internet connection is incompatible with the content when the product was delivered as described. We will provide reasonable troubleshooting assistance when practical.

7. Duplicate Charges and Billing Errors

If the same purchase or membership charge appears more than once because of a verified processing error, contact us within 14 days after the charge appears. After confirming the transaction records, we may reverse or refund the duplicate or erroneous charge to the original payment method.

A pending authorization is not always a completed charge and may disappear automatically according to the card issuer’s procedures. Processing times for an approved reversal or refund are controlled by the payment provider and financial institution.

8. Unauthorized Transactions

If an adult account holder believes a transaction was unauthorized, the account holder should contact us promptly and may also need to notify the applicable card issuer or payment provider. We may request reasonable information to verify the account, purchaser, and transaction before taking action. Nothing in this section limits rights available under applicable payment or consumer-protection law.

9. Promotional Prices and Discounts

Promotional prices, discount codes, introductory offers, and limited-time benefits apply only as stated in the applicable offer. A later price reduction or promotion does not create a right to a refund, price adjustment, credit, or extension for an earlier purchase unless we expressly state otherwise.

10. Third Party Purchases

Purchases processed entirely by Amazon, an app store, another marketplace, or another third-party retailer are governed by that provider’s billing, cancellation, and refund rules. Requests involving those purchases must be submitted to the provider that processed the transaction.

11. Purchases Must Be Made by Adults

Memberships and purchases must be completed and controlled by an adult who is at least 18 years old or has reached the age of legal majority where that person lives. A parent or legal guardian is responsible for purchases and account activity made for or involving a child.

12. How to Request Assistance

To report a delivery problem, access problem, duplicate charge, billing error, or unauthorized transaction, email support@teelieturnersbookclub.com as soon as possible. Requests involving a technical or billing problem should ordinarily be submitted within 14 days of the purchase or charge so records can be reviewed and the issue can be addressed promptly.

Please include:

• The adult purchaser’s name and email address;
• The order number, transaction date, or other proof of purchase;
• The name of the membership or digital product;
• A clear description of the issue and the resolution requested; and
• Any relevant error message or screenshot that does not reveal sensitive payment information.

Do not send complete credit-card or debit-card numbers, passwords, or other sensitive account credentials by email. We may request additional information reasonably necessary to verify and investigate the request.

13. Refunds Required by Law

Nothing in this policy excludes or limits a refund, cancellation right, warranty, or other consumer right that cannot lawfully be excluded or limited. Where applicable law requires a refund or provides a mandatory cancellation right, we will follow that law.

14. Changes to This Policy

We may update this policy from time to time. The revised policy will apply prospectively from the stated Last Updated date. The policy and offer terms in effect when a purchase or renewal was completed generally govern that transaction, subject to applicable law.

15. Contact Us

Bentley Global Group, LLC
Teelie Turner’s Magical Storybook Club
8825 34th Ave. NE
Suite L-PMB #349
Quil Ceda Village, WA 98271
United States

Email: support@teelieturnersbookclub.com